Terms & Conditions of Sale – Meet & Greet / Door to Hotel (Paris CDG and Orly)

1. Service provider

Royal Twins, a French simplified joint-stock company (SAS) with share capital of €10,000.00, registered with the Paris Trade and Companies Register (RCS) under no. 990 812 042 (EUID FR7501.990812042), SIRET 990 812 042 00010, registered office: 50 avenue des Champs-Élysées, 75008 Paris, France. EU VAT no.: FR 51990812042. Passenger transport (VTC) registration: EVTC075261229 (French Ministry of Transport VTC register).

Contact: contact@parismeetandgreet.com.

2. Purpose

These Terms govern the sale of the Meet & Greet service (airport welcome and escort) and the Door to Hotel service (Meet & Greet + chauffeur-driven transfer) provided by Royal Twins at Paris-Charles de Gaulle (CDG) and Paris-Orly airports only. Any booking implies full acceptance of these Terms.

3. Definitions

• Client: the person who books and pays for the service.
• Guest: any person benefiting from the service.
• Greeter / Agent: the person appointed by Royal Twins to welcome and escort guests.
• Chauffeur: the driver of the transfer vehicle.
• Arrival: service when landing at the airport; Return: service when departing from the airport.
• Package: a fixed-price service as described at booking.

4. Services and vehicles

• Meet & Greet only, or Door to Hotel packages in a Mercedes E-Class (Business), Mercedes V-Class (Family Van) or Mercedes S-Class (Executive).
• The vehicle provided will be of the category booked or equivalent.
• Service area: Door to Hotel (arrival) and Hotel to Airport (departure) chauffeur transfers are available only for an address in Paris (75) or the inner suburbs (92 Hauts-de-Seine, 93 Seine-Saint-Denis, 94 Val-de-Marne). For any other address, transfers are available on a custom quote only, on request. Meet & Greet only is not affected.
• Wheelchair assistance: reserved for guests with genuine walking difficulties; it must be requested at booking, stating the number of wheelchairs needed. Royal Twins may refuse a clearly unjustified request.

5. Prices

• Prices are in euros, all taxes included (VAT included), tolls and parking included. No tip is expected.
• Group rate: fixed price for 1 to 3 guests. For 4 to 6 guests: Meet & Greet only €530; car packages (V-Class only) flat group supplement of €240. Above 3 guests, only the Mercedes V-Class is offered; E-Class and S-Class are automatically blocked. Above 6 guests: on quote.
• Luggage: Business (E-Class) and Executive (S-Class) take 2 checked suitcases + hand luggage. Family Van (V-Class): 5 checked bags included for 1–3 guests (up to 3 extra at €26 each), 8 included for 4–6 guests, 8 maximum. Meet & Greet only: 5 included for 1–3 guests, 8 for 4–6, extra bag €26 (up to 15 bags online). More luggage: custom solution on WhatsApp. Carry-on bags are free.
• Car discount: on packages with a car, the car part (package price minus €290 Meet & Greet share) is discounted by 10% on every trip, arrival and departure. Current prices for 1–3 guests: Meet & Greet only €260; Business €388.10 (instead of €399); Family Van €433.10 (instead of €449); Executive €478.10 (instead of €499).
• Return discount: a 10% discount applies to the full return trip (Meet & Greet only or Meet & Greet + car) when booked together with the arrival, before payment. It cannot be granted after payment.
• Any amount shown in US dollars is indicative only; the euro price prevails.

6. Booking

• Bookings must be made online at least 24 hours before the service to guarantee the agent's availability. Later requests are accepted subject to availability.
• Mandatory information before payment: guest names, email address and phone number (each with a confirmation field), flight number, date and time, number of guests and bags, pick-up or drop-off address.
• The Client is solely responsible for the accuracy of this information. Royal Twins cannot be held liable if the service is compromised by an error or omission by the Client.
• After payment, a confirmation email summarises the booking and gives the Royal Twins emergency number: +33 7 78 78 78 92, for urgent calls only.

7. Payment

Full payment is made in euros at the time of booking via the secure SumUp payment solution. The booking is confirmed only once payment is received.

8. How the service works

• Arrival: the greeter waits for the guest at the aircraft exit holding a name sign, then escorts them to the airport exit and, where applicable, to the chauffeur.
• Departure: pick-up at the hotel or residence. Royal Twins calls the Client the day before to confirm the time and place.
• Flights are tracked in real time; the meeting time is adjusted to the actual landing time.

9. Waiting time and no-show

• If the guest does not appear at the aircraft exit, the greeter calls them.
• Within 60 minutes, if the guest can be reached, the greeter gives a meeting point and comes to fetch them.
• If the guest answers neither the greeter nor Royal Twins within 60 minutes, the greeter leaves. The service remains due and is non-refundable.

10. Changes by the Client

Change requests (time, flight, number of guests or bags) must be sent to contact@parismeetandgreet.com no later than 24 hours before the service. They are accepted subject to availability and may lead to a price adjustment.

11. Cancellation by the Client

• Free cancellation up to 48 hours before the service: full refund.
• Between 48 and 24 hours before: 50% refund.
• Less than 24 hours before, or no-show: no refund.

Refunds are made to the original payment method.

12. Cancelled or diverted flights; travel documents

• Cancelled or diverted flight: this is the airline's responsibility. As the agent and chauffeur have been mobilised, no refund is due. The Client may claim against the airline.
• Expired passport, missing visa, denied entry at border or customs: the Client's sole responsibility; no refund.

13. Luggage and liability

• Luggage lost, delayed or damaged by the airline is the airline's responsibility, not Royal Twins'.
• If a bag is lost by a Royal Twins agent during the escort, Royal Twins' liability is limited to the amount paid for the service, except in case of gross negligence or wilful misconduct, and within the limits of applicable law.
• Valuables remain in the guest's custody.
• Royal Twins holds professional liability insurance (RC Pro), policy No. RCP261016251061.

14. Client conduct

Guests must respect the agent, the chauffeur, the vehicle and safety rules (seat belts, no smoking). Royal Twins may end the service without refund in case of dangerous, violent or abusive behaviour, and may charge for any damage.

15. Force majeure

Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code (strikes, severe weather, airport closure, government decisions, etc.).

16. Right of withdrawal

Under Article L221-28 12° of the French Consumer Code, the right of withdrawal does not apply to transport and leisure services provided on a specific date. Only the cancellation terms in Section 11 apply.

17. Personal data

Data collected (identity, contact details, flight number) is used solely to perform the service, in accordance with the GDPR. It is never sold or shared and is kept only for the legally required period. The Client may exercise rights of access, rectification, erasure and objection by writing to contact@parismeetandgreet.com, and may lodge a complaint with the CNIL (French data protection authority).

18. Complaints and mediation

• Complaints must be sent to contact@parismeetandgreet.com.
• If no amicable solution is found within a reasonable time after a prior written complaint to Royal Twins, consumer Clients may refer the dispute free of charge to the consumer mediator: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France – https://www.cm2c.net – cm2c@cm2c.net (in accordance with Articles L.612-1 et seq. of the French Consumer Code). The referral must be made within one year of the written complaint.

19. Governing law and jurisdiction

These Terms are governed by French law. Failing an amicable settlement, disputes will be brought before the competent French courts, without prejudice to mandatory consumer protection rules. In case of discrepancy, the French version prevails.

Last updated: 29 October 2026